Refund Policy
This Refund Policy applies to purchases from Cardboard Magic, Inc.. It supplements the Terms of Service and does not limit rights that cannot be waived under applicable law.
Account funding
Card and bank funding is accepted only from customers located in the United States, Canada, the United Kingdom, Finland, France, Poland, and Spain. A correctly authorized funding transaction is generally final once the corresponding account balance is credited. Contact support promptly about a duplicate, incorrect, unauthorized, failed, or uncredited transaction. We will investigate using our ledger and provider records. An approved correction is returned through the original payment method when supported, or as an account-balance correction when appropriate and lawful.
Provider fees, network fees, foreign-exchange costs, and similar third-party charges are refundable only when the provider or applicable law requires it.
Unopened packs
If a pack purchase has been committed but its randomized result has not been revealed, contact support immediately. An unopened pack that can be safely cancelled is eligible for reversal to the account balance used to purchase it. A request received after reveal is governed by the opened-pack rule below.
Opened packs
Opened packs are final. Once the card has been selected and revealed, the randomized product has been delivered and cannot be returned merely because of the card received, its grade, estimated value, market movement, or personal preference.
We may correct an opened transaction when required by law or when our records establish a material service error, duplicate charge, unauthorized transaction, incorrect disclosed pool, or failure to deliver the selected card. A correction may require return of the card or reversal of related account credit.
Buybacks
An accepted buyback is ordinarily final once ownership has returned to Cardboard Magic and account credit has been issued. Contact support immediately if you believe the acceptance resulted from an account-security or service error.
Shipped cards
When shipping becomes available, randomized card purchases are not returnable because of preference or market value. Report a wrong item, material listing discrepancy, or card damaged in transit within 7 calendar days after carrier delivery. Include the order or shipment identifier, packaging photographs, and clear photographs of the item. Keep all packaging until the claim is resolved. Depending on the facts and applicable law, we may replace the item, arrange a return, issue account credit, or refund the affected amount. Ordinary grading variation already reflected in the third-party grade is not shipping damage. Shipping charges, import duties, and taxes for an international shipment refused or returned because duties or taxes were not paid are not refundable.
Chargebacks and how to request help
Please contact us before initiating a chargeback so we can investigate and preserve your account and card records. A chargeback does not automatically cancel a completed pack result or transfer ownership of a card. Fraudulent or duplicate recovery may result in account restriction and collection of amounts lawfully owed.
Send requests to cardboardmagic@cloudreply.net. Include your account email, transaction or draw identifier, date, amount, and a concise description. We aim to acknowledge support requests within 2 business days. Approved refunds may take 5 to 10 business days to appear after submission to a payment provider, depending on that provider.
- Cardboard Magic, Inc.
- Registered office: c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA
- Email: cardboardmagic@cloudreply.net